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  • FAQ


    I have blocked the PIN

    If you have blocked the card’s PIN, it’s because you have entered the PIN incorrectly 3 times.

    To unblock the PIN and be able to continue using the card and the certificate, you will need to have the card’s PUK to hand. You will only be able to unblock the card with this key (if you have lost the PUK or you don’t know it, there is nothing you can do).

    With the card, the reader and knowing the PUK, you can unblock it. To do so, you should open the card application. Check which of the following applications you have:

    – SafeSign: By default, this application is located in c:/Archivos de programa/A.E.T. Europe B.V/SafeSign/Management Utility/TokenManager.exe

    – CardManager: By default, this application is located in: c:/Archivos de programa/Bit4Id/Card Manager Admin/main.exe

    Open the application that corresponds to your card and you will see the unblock PIN option. Once you click on the option, you should enter the PUK and a new PIN.